Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how LITHVIKA SILKS collects, uses, and safeguards your personal information when you interact with us via WhatsApp or through our website.

2. Information We Collect

When you contact us via WhatsApp, we may collect the following information:

• Your name
• Mobile number
• Message content
• Any files or media you share
• Time and date of communication

We do not collect sensitive personal data unless explicitly provided by you for service-related purposes.

3. Purpose of Data Collection

• Respond to customer inquiries
• Provide product or service information
• Offer support and updates
• Send transactional messages (e.g., confirmations, alerts)

We do not use WhatsApp for unsolicited marketing unless you have opted in.

4. Data Sharing

We do not sell, rent, or trade your personal data. Your information may be shared only:

• With authorized personnel within our company
• With third-party service providers strictly for operational purposes
• When required by law or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. All WhatsApp communications are encrypted end-to-end.

6. User Rights

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for communication at any time

To exercise these rights, contact us at manager@lithvikasilks.in

7. Retention

We retain WhatsApp communication data only as long as necessary for business or legal purposes. Messages may be archived securely for service history and compliance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.